Letter #02 -  2014

Sub:    Blocked page
Date:   01/17/14  08:17:45 PM EDT
From:  Francisco Perez Vives
To:      service@chess-poster.com

Good day,

I can enter into the site but when I try to play or review games, I'm not allowed to do so. I think is a java problem but I am not sure, can you help me?

What the chess-poster site shows, for instance in the "Let's Play Chess" page, is the following window:

Thank you for trying to help me.
 

Dear viewer,

We believe that your problem is related to the security settings of the java console. If you did not have this issue before, it is very likely that this started soon after a java update or when you installed it for the first time.

Try the following:

1. Open the windows Control Panel (My computer/Control Panel, or Start/Control Panel).

2. Double click the Java icon.

3. In the Java control panel choose "Security". Make sure that the "Enable Java content in the Browser" is selected.

4. Move the Security Level bar setting to "Medium".

5. Add “http://www.chess-poster.com” to the Exception Site List.

6. Click "Apply" and "OK".

Close all your programs included the browser you're currently using. Now try to play our java applets again and see what happens.

The following picture shows a setup that works OK to us:

If you still have problems, shut down your computer for a few seconds and re-start it again.

Fell free to write us again to let us know if your problem was solved.

Thank you for visiting us,
chess-poster.com